Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.

To initiate a return, you can contact us at contact@biolaboratorium.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, you will receive a return label from us along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us anytime at contact@biolaboratorium.com.

Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return
Certain items cannot be returned, e.g., perishable goods (such as food, flowers, or plants), custom-made items (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or vouchers.

Exchanges
Returning the received item is the fastest way to get the desired item. If the return is accepted, you can purchase the new item in a separate transaction.

European Union – 14-Day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. In case of approval, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@biolaboratorium.com.

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.

To initiate a return, you can contact us at contact@biolaboratorium.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, you will receive a return label from us along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us anytime at contact@biolaboratorium.com.

Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return
Certain items cannot be returned, e.g., perishable goods (such as food, flowers, or plants), custom-made items (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or vouchers.

Exchanges
Returning the received item is the fastest way to get the desired item. If the return is accepted, you can purchase the new item in a separate transaction.

European Union – 14-Day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. In case of approval, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at contact@biolaboratorium.com.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, took possession of the goods.

If the goods are delivered in multiple partial shipments or pieces, the withdrawal period begins on the day you or a third party named by you, who is not the carrier, took possession of the last partial shipment or piece.

For a contract involving multiple goods ordered in one order and delivered separately, the withdrawal period begins on the day you or a third party named by you, who is not the carrier, took possession of the last item.

For products and (fruit and vegetables) and products handled refrigerated, a return is possible if it turns out after the return that the product is impaired or damaged.

To exercise your right of withdrawal, you must inform us of the following
Biogo c/o ZAK
Rauschwalder str. 41
02826 Görlitz
GERMANY
Tel: +49 3221 224 3801
Email: contact@biolaboratoria.com

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication exercising the right of withdrawal before the withdrawal period expires.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. We will bear the cost of returning the goods.
Address for returning goods:
Biogo c/o ZAK
Rauschwalder str. 41
02826 Görlitz
GERMANY
Tel: +49 3221 224 3801
Email: contact@biolaboratoria.com

You only have to pay for any diminished value of the goods if the loss in value is due to handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

Model withdrawal form

If you want to withdraw from the contract, please fill out this form and send it back.

To
Biogo c/o ZAK
Rauschwalder str. 41
02826 Görlitz
GERMANY
Tel: +49 3221 224 3801
Email: contact@biolaboratoria.com
Hereby I/we(*) withdraw from the contract concluded by me/us(*) for the purchase of the following goods(*)/the provision of the following service(*)

Date of order (*): / Receipt (*)

Name of consumer(s)
Address of consumer(s)

Signature of consumer(s) (only for paper communication)

Date